Most people call us not knowing what to ask. That's normal, and it's our job to make the next step clear. Here is exactly what happens from the moment you get in touch.
Our admissions line is answered by a real person 24 hours a day. There is no cost to call, no obligation, and nothing you say commits you to anything.
What happens when you call
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A short, confidential conversation
An admissions specialist asks what has been going on, what you've been using and how much, whether you've been through withdrawal before, and what else is going on medically or emotionally. It usually takes 10 to 15 minutes. You can stop at any point.
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We check your insurance
With your policy details we contact your insurer directly and get a real benefits breakdown — which levels of care are covered, your deductible, and what you would actually owe. You can start this yourself on our insurance verification page.
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A clinical assessment
Our clinical team reviews the information and recommends a level of care — medical detox, inpatient treatment, or a step-down programme. If a different facility is the safer or more appropriate choice, we say so and help you find one.
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We agree a plan and a time
You'll know the recommended programme, the expected length of stay, the cost after insurance, and when a bed is available. Nothing is finalised until you say yes.
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You arrive and we take it from there
We'll tell you exactly where to go, what to bring and who will meet you. Intake paperwork and a medical assessment happen on arrival — you don't need to prepare anything in advance.
How quickly can I start?
Often the same day. Withdrawal from alcohol, benzodiazepines and opioids does not wait for a convenient appointment, and delay is where most people lose their window — so we move as fast as insurance verification and bed availability allow.
What affects the timeline: how quickly your insurer responds, whether you need medical clearance first, and current availability. Call and we will give you a straight answer about today rather than a vague one.
Insurance and cost
Most PPO plans cover substance use treatment, and under the Mental Health Parity and Addiction Equity Act they must cover it at a level comparable to medical and surgical care. What that means for your policy specifically is what verification tells you.
We will not quote you a number we cannot stand behind. Once we have your benefits in writing we will tell you what is covered, what is not, and what your out-of-pocket exposure looks like before you commit to anything.
No insurance? Call us anyway. We can talk through self-pay options, and if a state-funded or lower-cost programme is the better fit we will point you toward one.
What to bring
Bring
- Photo ID and your insurance card
- A list of current medications, and the medications themselves in their original labelled bottles
- Seven days of comfortable, casual clothing
- Toiletries without alcohol in the ingredients
- Prescription glasses or contacts
- A small amount of cash or a debit card
- Phone numbers for family, your employer and any outside provider
Leave at home
- Any alcohol, drugs or paraphernalia
- Mouthwash, perfume or anything containing alcohol
- Weapons of any kind, including pocket knives
- Valuables and jewellery
- Unlabelled or unprescribed medication
- Energy drinks and outside food
If you are unsure about a particular item, bring it and ask at intake rather than leaving something important behind.
Your first 24 hours
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On arrival
Intake and medical assessment
Paperwork, a search of belongings for safety, vitals, bloodwork and a full assessment by medical staff. Expect about two hours.
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First few hours
Your detox protocol begins
Our medical team sets a withdrawal management plan specific to what you've been using and your history, including comfort medication. You'll be monitored around the clock.
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Day one
Settling in
You'll meet your care team, see your room, and get a copy of the daily schedule. Nobody expects you to participate in groups while you're acutely withdrawing.
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Day two onward
Treatment planning
Once you're medically stable, you and your clinical team build the treatment plan — including what happens after detox, which is the part that decides whether this lasts.
Getting here
Our facility is at 2219 W Euless Blvd in Euless, between Dallas and Fort Worth — roughly 20 minutes from downtown Dallas, 15 from Fort Worth, and 10 from DFW International Airport. We admit from across the metroplex, including Dallas, Fort Worth, Plano, Irving and Arlington.
If getting here is the obstacle, say so on the call — transportation can often be arranged. It is a practical problem, not a reason to put this off.
Family, work and confidentiality
Your treatment is protected by HIPAA and by 42 CFR Part 2, the federal rule written specifically for substance use disorder records. We do not contact your employer, and we cannot share information with anyone — including family — unless you authorise it in writing.
If you are calling about someone else, we can talk you through the options and how to approach the conversation. What we cannot do is confirm whether a particular person is here or share anything about their care without their consent.
Many people are also eligible for job-protected leave under the FMLA while in treatment. Ask us and we will point you at the right paperwork.
Programmes you may be admitted to
- Medical detox
24/7 supervised withdrawal management.
- Inpatient rehab
Residential care with on-site medical staff.
- Medication-assisted treatment
Suboxone, Vivitrol or Sublocade with therapy.
- Dual diagnosis care
Addiction and mental health treated together.
- PHP and IOP
Day and evening programmes while living at home.
- Aftercare
Ongoing support after treatment ends.
Request a call from admissions
Tell us how to reach you and an admissions specialist will call. If you'd rather not wait, call (866) 971-7393 — someone answers 24/7.
Your information is confidential and used only to contact you about treatment.
Admissions FAQs
Does it cost anything to call?
No. The call, the insurance verification and the clinical recommendation are all free, and none of it obligates you to enrol.
How long will I be in treatment?
Detox is typically three to seven days depending on the substance and your history. What follows depends on the treatment plan — your clinical team will give you a realistic range once you've been assessed, and insurance authorisation is usually granted in increments rather than all at once.
Can I bring my phone?
Phone policies vary by programme and by stage of treatment — access is usually limited during acute detox for clinical reasons, then expanded. Ask on the call and we'll tell you exactly what applies to the programme you're entering.
What if I've been to treatment before and it didn't work?
That is extremely common and it is not a disqualification. It's useful information — knowing what was tried, what helped and where it came apart shapes a better plan this time.
Can I admit someone else?
An adult has to consent to their own treatment, so we can't admit someone against their will. What we can do is talk with you about how to raise it, what to expect, and how to be ready to move quickly when they do say yes. Call us and we'll walk through it.
Will my job be at risk?
We don't contact your employer. Many people are also protected by the FMLA while in treatment, and some employers have confidential assistance programmes that cover it. Ask us and we'll help you work out what applies.
Is your facility in Dallas?
We're at 2219 W Euless Blvd in Euless, Texas, between Dallas and Fort Worth — about a 20-minute drive from downtown Dallas. We admit clients from across the Dallas–Fort Worth metroplex.
Tru Dallas Detox & Recovery Center
2219 W Euless Blvd, Suite #200Euless, TX 76040
(866) 971-7393
Admissions answered 24 hours a day, 7 days a week.
Start today
You don't need to have it figured out before you call. That's what the call is for.
This page describes our admissions process and is not medical advice. Treatment recommendations are made by licensed clinical staff following an individual assessment. Bed availability and insurance authorisation vary; nothing here guarantees admission or coverage. If this is a medical emergency, call 911. If you are in crisis, you can reach the 988 Suicide & Crisis Lifeline by calling or texting 988.